Our Store Policies
What is a pre-order?
Pre-Orders are events where an item are open for orders before the initial launch (Hence, Pre-Orders) Pre-Orders are typically accompanied by a discount off the retail price. The catch is, pre-orders are usually initiated months before launch.
With this in mind, deposits are typically collected upon the committing to a pre-order.
Our policy regarding Pre-Orders.
At Addicted2Anime, our policy regarding pre-orders are straightforward:
- No deposit required for pre-orders. This applies for all Pre-Orders except for situations where full payment is required on our end upon the placement of the order. However such situations are rare, unless the items are expected to be very popular and stocks are limited.
- Full payment prior to shipping. We will advise you when a pre-order item is ready to ship from our warehouse; at that point, full payment will be required before your item is shipped. Your payment will also serve as the final confirmation of your order.
- Pre Orders will only be fulfilled if the minimum number of orders are met. We will announce the minimum number of orders, which will defer from brand to brand, when we announce the preorders. For updates on the fulfillment status of the preorder, please follow us on Telegram.
Ready-To-Ship items are items that have already been released and are ready for shipping. These items are not in Singapore but are in our warehouse abroad, ready to be shipped.
Full payment is required before your Ready To Ship item is dispatched.
In stock items are items that are already here in our warehouse in Singapore. These items are available for Cash on Delivery (Local buyers only) and are usually limited in stock. From time to time, we might, at our discretion, request for a 20% deposit before delivery. While it’s rare that we will put up a request as such, certain items in our inventory are limited in stocks and demand might require us to do just that.
Indent only items are items that are either: 1. Items that have been launched awhile back or 2. Large, bulky items.
These items are usually not Ready-To-Ship. To order an indent item, please contact us for confirmation on stock availability. Full payment serves as a confirmation of your order and is required prior to shipping.
Nobody likes to receive a defective item. At Addicted 2 Anime, we work closely with our suppliers to minimize such occurrences but in the unfortunate event that this happens, we will be glad to do what we can to make good the situation.
We classify returns into three categories:
Items with manufacturing defects can be returned for exchange or replacement parts, if the defects are reported within 7 days of receipt of item.
We will cover the costs for bringing in the replacement parts or exchange items (local only).
Cosmetic defects are defects that do not affect: 1. the range of motion 2. Operation of the toy or 3. The overall appearance of the item. Typical cosmetic defects include minor mis-paints.
We will try to obtain a replacement in such situations. However, returns will be subject to evaluation by the supplier(s).
Customers are required to arrange and bear the cost of returning the product.
Sale items are not refundable nor eligible for exchanges.